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FREQUENTLY ASKED QUESTIONS

PREPAID VOUCHERS

  • Recently, I received a fantastic message from your business, using a Groupon offer. I just received another Groupon offer through e-mail for Spirit Massage & Bodywork, am I able to purchase another Groupon (see below) offer, even though I am not a new customer?

  • I bought a Living Social voucher that expired, but I want to use the $42 value. What service can I use it towards?

  • My voucher expiration date is fast approaching, there are limited appointments available. They don't match my availability. What should I do?



BOOKING APPOINTMENTS


CLIENT INTAKE FORM

  • While attempting to schedule a massage, I have filled out the questionnaire twice only to get an error when I try to submit. What should I do?

  • Attempting to register online and the telephone number indicator keeps asking for a vaild contact number even after entering my phone number. Is there a specific format?


PROMOTION CODES

  • How do I enter a promotion code?


OTHER

  • How do I reach a therapist by phone?

  • Will my credit card be charged for booking an appointment?



CANCELLATIONS & RESCHEDULING

  • How do I cancel or reschedule my appointment?



GENERAL

  • Are relaxation sessions covered by Medicare or Insurance?

 

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